{"product_id":"citizen-satisfaction-improving-government-performance-efficiency-and-citizen-trust-paperback","title":"Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust - Paperback","description":"\u003cp\u003eby \u003cb\u003eF. Morgeson\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eCitizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eDirector of Research, American Customer Satisfaction Index, USA\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 217\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.49 x 8.5 x 5.5 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e December 23, 2015\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42719416188991,"sku":"9781349344154","price":97.18,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0105\/8226\/1823\/files\/08ba475a2ec6f1ed6165544a034e1523.webp?v=1765085553","url":"https:\/\/dhl-adrianne.myshopify.com\/products\/citizen-satisfaction-improving-government-performance-efficiency-and-citizen-trust-paperback","provider":"BBB","version":"1.0","type":"link"}