by Kathy Walsh (Author)
Ever had to read a document or procedure that made no sense, was confusing or just plain boring? This book is a straight-forward handbook on everything you need to create simple, user-friendly documents and procedures, eliminate document writing problems, and cut through compliance issues. Specifically targeted towards regulated industries or those needing to meet quality standards, discover why documentation issues are consistently in the top three reasons for audit citations and how Plain Language procedures will benefit your company. Learn how to write Plain Language procedures that align with the brain's reading mechanics so that your writing doesn't drive your readers crazy. Understand the step-by-step process to rolling out Plain Language to your company and avoid common pitfalls in a site-wide documentation transformation.