by Angelo Ditullio (Author)
For over 20 years I have had the honor of leading, managing, and overseeing successful collision repair shops. During that time, I have been able to formulate proven processes that are effective in any collision repair operation anywhere. In this book I will briefly take you through my own career history, setting the scene for the rest of the book. I will then take you on a journey of exploration through your own operation starting in the virtual world. We will then examine your shop from the outside and into the inside. I will give you valuable insights that any owner or manager can use right now. We will spend detailed time examining both estimating and production. Using the ideas and processes presented in this book you will be able to improve any existing collision operation. If you are opening a collision center you can build your operation from the ground up the right way. If you continually use the processes contained here you will enjoy a profitable and successful collision repair operation.