by Timothy J. Daye (Author)
The 5 Elements of the Highly Effective Debt Collector is the first "how to collect a debt" book that breaks the collections process in to five core fundamental areas to reveal the mystery behind why most individuals fail within the first 60 to 90 day of their employment as a debt collector; as well as explain why a large percentage of low or mediocre performers never reach the a top producing level. This book was designed to ensure that no matter an individual's talent level, years in the industry, or position held in a collections agency, the end user will understand the concepts clearly and be enriched by the experience. Not only does the 5 Elements establish fundamental concept that every debt collector must understand to maximize earning potential, it will also teach sound principles of engagement, valuable communication concepts, effective sales rebuttal techniques as well as a system of file management that if followed and executed properly will more than double a collector's efficiency and effectiveness in less than 30 days.