by Nicola Busby (Author)
Successful business change managers need to know enough of the theories and principles which underpin change management, and a wide enough range of tools, techniques and activities in order to run successful change activities in each unique change situation. The Shape of Change takes readers through a typical change journey - from the initial idea through planning, implementation and embedding. It highlights activities, tools and techniques which can be used at each stage and examining what, how, when and why to apply these things during different change projects.
Author Biography
Nicola Busby is an experienced business change manager specialising in cultural and behavioural change in the public, private and non-profit sectors. Her recent clients include Penguin Random House, The Financial Ombudsman Service, The Houses of Parliament and the National Childbirth Trust. Authored Chapter 7, Change Readiness, Planning and Measurement, in The Effective Change Manager's Handbook.