by David Penna (Illustrator), Shawn Sargent (Editor), Cynthia Marie Kivland (Author)
The material in this handbook will help you to understand tolerant communication -from both sides of the desk. Tolerant communication is a process in which each person intentionally interacts on a social and emotional level with their head and their heart What does it look like to communicate in a tolerant manner? By reading and practicing the activities in this handbook, you will gain tools and skills to communicate in a more tolerant and smarter fashion, whether to individuals and groups or via spoken communications, written communications, and even electronic communications.
Author Biography
With over twenty five years of accomplished experience, Cynthia is a coach, consultant and trainer for very smart people, leaders and teams including Millennials, scientists, CEO's and healthcare professionals. She is author of Smart2Smarter- A Coaching Guide for Smart People- The Seven Skills Every Smart Person Needs and Every Employer Wants, along with the leadership and coaching certification program "Coaching and Leading Smart People." With a Masters in Counseling, advanced studies in organizational psychology, along with advanced credentials as a Master Certified Counselor and Certified Leadership and Talent Management Coach, Cynthia's passion is to teach other's how to use social and emotional intelligence to make smarter career and leadership connections. Additionally, as a career development expert and author of over ten career assessment tools, Cynthia works with clients to help them define how they will be successful (best in the world) and significant ( best for the world) throughout their career